Is It Safe to Use an IEPF Claim Agent? How Infiny Solutions Can Help

I
Infiny Team
October 6, 20267 min read
Is It Safe to Use an IEPF Claim Agent? How Infiny Solutions Can Help

Choosing an IEPF claim consultant means choosing someone to help you understand your shareholder records, prepare documents and coordinate the recovery process.

Infiny Solutions provides CA-led professional assistance for IEPF share and dividend recovery. Our team helps shareholders, nominees and legal heirs assess their available records and identify the work needed for their case.

Professional assistance is optional. Before appointing a provider, check their identity, qualifications, service scope and fees. No private consultant can guarantee approval or bypass the official requirements.

This guide explains what to look for when choosing professional help and how Infiny Solutions can assist.

What Is Infiny Solutions?

Infiny Solutions is a private professional service provider that assists with IEPF claims and related shareholder matters based out of India.

Our leadership includes Chartered Accountants Prachi Agarwal and Ridhi Garg. Our services cover IEPF recovery, transmission of shares, duplicate share certificate matters and corrections to shareholder records.

These issues can overlap. A family seeking recovery may first need to establish a legal heir’s entitlement. An investor may have an old certificate with details that differ from current records.

Understanding those issues helps define the appropriate scope of assistance.

Is an IEPF Claim Consultant a Government Representative?

The IEPF Authority’s published claim FAQs state that it has not appointed or empanelled professionals to help claimants make claims.

The IEPF-5 instruction kit also provides for filing through an authorised representative with a signed authority letter.

A claimant’s authorisation and government appointment are different arrangements. Authorising someone to assist with your case does not make that person a government official or give them authority to approve the claim.

Infiny Solutions works as a private service provider. Our role is to assist with the records, documentation and coordination relevant to your case, while following the applicable requirements.

How Infiny Solutions Assists with IEPF Claims

Our IEPF claim services address the work involved in understanding the holding and preparing the case.

  1. Reviewing Available Share Records

The starting point is to understand the company, shareholder name, folio details and records available.

Infiny Solutions reviews the holding against relevant records and helps reconcile differences, including those arising from corporate actions such as bonuses or share splits.

An old certificate may therefore be a starting point for review rather than a complete statement of the current holding.

  1. Identifying Issues That Need Attention

A case may involve differences in names, signatures, addresses or other shareholder details.

Our team helps identify these issues and the documentation or record corrections relevant to resolving them.

Where the original shareholder has passed away, the assessment may also involve entitlement and transmission matters.

  1. Preparing the Claim Documentation

Infiny Solutions assists with preparing the documentation and filing work relevant to the engagement.

The requirements depend on the claimant and the circumstances. A legal heir case, a missing certificate case and a claim by the original shareholder may involve different supporting records.

A case review helps establish which requirements apply.

  1. Coordinating During the Claim Process

Share recovery can involve correspondence with the company, its Nodal Officer and its Registrar and Transfer Agent, commonly called the RTA.

Infiny Solutions assists with this coordination and with responding to relevant document queries.

Professional assistance does not guarantee a completion date. The progress of the case also depends on the applicable verification and the parties handling it.

What Should You Check Before Appointing a Share Recovery Professional?

These questions are useful when discussing your case with Infiny Solutions or another provider.

Who will handle my case?

Ask for the business name, contact details and the person responsible for your engagement.

What qualifications and relevant experience do they have?

Verify claimed professional qualifications with the relevant professional body. Also ask how the provider approaches cases similar to yours.

What work is included?

Request a written scope covering the services included, your responsibilities and any related work requiring a separate engagement.

How are fees calculated?

Understand the fee basis, payment trigger, applicable taxes and treatment of other expenses by contacting us.

How will I receive updates?

Agree how you will receive copies of submissions, acknowledgements and relevant correspondence.

Where will my documents go?

Confirm the purpose of each document request and the intended recipient, particularly when originals are involved.

Clear answers provide a practical basis for deciding whether the engagement suits your needs.

Understanding Infiny Solutions’ IEPF Claim Fees

Infiny Solutions quotes professional fees case by case because the work varies between claims. Our IEPF service follows a success-based fee model.

The quotation should explain the fee basis, payment trigger, scope and treatment of other expenses. Ask how partial recovery or additional work would be handled.

Submitting Form IEPF-5 currently carries no government filing fee. Professional assistance and any necessary documentation or related expenses are separate.

Understanding this distinction helps you assess what the quotation covers.

How Should Your Documents Be Handled?

Shareholder and identity records form part of legitimate claim documentation. Before sharing them, verify the recipient and understand why they are needed.

Ask which case issue or applicable requirement each document addresses.

For original certificates, confirm the submission requirement and intended recipient. Keep copies and a record of delivery.

Review an authority letter before signing it. Understand the work you are authorising and retain a copy.

Keep control of your registered email and mobile number, and protect your banking and trading credentials. You should retain access to information about your own case.

Warning Signs That Need Further Checking

Pause and seek an explanation if a provider:

  1. Claims government appointment without official supporting evidence.

  2. Guarantees approval or a fixed recovery date.

  3. Offers to bypass verification requirements.

  4. Requests signatures on blank documents.

  5. Demands unexplained government “release” or “clearance” payments.

  6. Refuses to provide written terms or payment receipts.

These are reasons to verify the arrangement. A professional fee, document query or delay alone does not establish fraud.

Infiny Solutions’ assistance follows the applicable claim requirements. No private provider can replace official verification with a promise of recovery.

Can Infiny Solutions Help with Legal Heir or Missing Certificate Cases?

Yes. Infiny Solutions assists with related shareholder matters that may affect an IEPF recovery case.

Where the original shareholder has passed away, transmission of shares may need attention as part of establishing entitlement.

Where certificates are missing, duplicate share certificate services may be relevant to reviewing and resolving the record issue.

Differences in shareholder details may require regularisation of shares.

The appropriate work depends on the available records. An assessment helps identify how these issues connect to the recovery being sought.

Frequently Asked Questions

Is hiring an IEPF claim consultant compulsory?

No. Professional assistance is optional. Applicants can file themselves or use an authorised representative in accordance with the applicable requirements.

Is Infiny Solutions part of the IEPF Authority?

No. Infiny Solutions is a private professional service provider that assists with IEPF claims and related shareholder matters.

Who leads Infiny Solutions?

Infiny Solutions’ leadership includes Chartered Accountants Prachi Agarwal and Ridhi Garg.

Can Infiny Solutions guarantee recovery?

No. Recovery depends on entitlement, documentation and the applicable verification. Professional assistance cannot guarantee approval, a recovery value or a fixed completion date.

Can Infiny Solutions review an old share certificate?

Infiny Solutions can review available share records and help identify the information and next steps relevant to the case. The review may require clarification from company or RTA records.

What should I keep ready for an initial discussion?

Keep the company name, shareholder name, folio details and available share records ready. If a claim has already been filed, include its reference number and any queries received.

How much does Infiny Solutions charge?

Professional fees are quoted case by case. Request an assessment and quotation to understand the services included, fee basis and other expenses.

Get Your IEPF Case Reviewed by Infiny Solutions

Choosing professional assistance starts with understanding who will handle your case, what work is needed and the terms of the engagement.

Infiny Solutions brings CA-led support to the review of shareholder records, claim documentation and coordination during the recovery process.

Need help understanding your specific share or IEPF case? Contact Infiny Solutions for a review of the available records and guidance on the appropriate next steps.

Lost shares or unclaimed dividends?

Our CA-led team will run a free audit and tell you exactly what’s recoverable. No recovery, no fee.

Start your Recovery Journey